Having started her property management career at WHK several years ago, Melissa is a dedicated member of the WHK team and always working on improving processes to gain the best results for our clients throughout WHK’s growth. She has overseen the rollout of our property management program and implemented procedures to ensure all facets of the management roles can be carried out with efficiency. With attention to detail, all leases are thoroughly reviewed so that all terms are captured correctly, rent reviews implemented efficiently, and outgoings forecasts and reconciliations overseen to be accurate. To ensure the maximum lifespan of all equipment within the portfolios, detailed schedules are in place for proactive maintenance and thorough records kept of all repairs and maintenance for each property. Getting to know our properties through ongoing inspections, and valuing the relationships she has been building with both Landlords and Tenants helps achieve tenant retention and return on investment during the lease renewal process. Always happy to step out of the comfort zone and think outside the square, Melissa looks forward to continued success for WHK and her clients.